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  • CONSUMER ALERT: MANY HAPPY RETURNS WHEN CONSUMERS ARE INFORMED ABOUT REFUND AND EXCHANGE POLICIES
  • December 17, 2014
  • LITTLE ROCK –  Sometimes, even Santa gets your sweater size wrong or stuffs your stocking with a video game you already own. Because some holiday gifts unavoidably will go back to the store for refunds or exchanges, Attorney General Dustin McDaniel today encouraged consumers to be informed about...

  • CONSUMER ALERT: SAFETY TIPS FOR DECKING THE HALLS
  • December 10, 2014
  • LITTLE ROCK – As Arkansans make their homes warm and inviting for the holidays by stringing lights on rooftops and lighting festive candles, they should make safety a priority to avoid mishaps and possible injuries.

    To help Arkansas consumers decorate safely and without injury, Attorney General...

  • CONSUMER ALERT: BE A SAVVY GIFT CARD GIVER
  • December 03, 2014
  • LITTLE ROCK – On the hunt for the perfect gifts, many consumers find that gift cards are the best fit. Gift cards are one of the most popular gift items during the holiday season because they are easy to give and to receive.

    Gift card recipients can use dollars stored on a gift card like cash to...

  • CONSUMER ALERT: DONATE WITH CARE
  • November 26, 2014
  • LITTLE ROCK – As Arkansans reflect on their gratitude over the holiday season, many will look for ways to give back. Consumers should give wisely to make sure that their donations will help those in need, not scammers.

    Arkansas ranks ninth in the United States for charitable donations according to...

  • CONSUMER ALERT: FIND DEALS, NOT TROUBLE, SHOPPING ONLINE
  • November 19, 2014
  • LITTLE ROCK – For many Arkansans, the last slice of Thanksgiving pie fuels the search for the best holiday gifts. For years, an increasing number of consumers have begun the holiday gift hunt online the Monday following Thanksgiving, or “Cyber Monday”—this year, that is Dec.1.

    The National Retail...

  • CONSUMER ALERT: DON’T BE LEFT IN THE COLD THIS WINTER
  • November 12, 2014
  • LITTLE ROCK – Recent weather reports indicate that Arkansas consumers are in for a chill in the upcoming weeks, and with the colder weather comes rising heating costs.   

    According to a survey of residential energy consumption in Arkansas, home heating accounts for one-fourth of annual costs....

  • CONSUMER ALERT: BURN WOOD, NOT MONEY—KNOW YOUR MEASUREMENTS
  • November 05, 2014
  • LITTLE ROCK – Winter is just around the corner, and as the colder weather approaches, many consumers will begin stocking up on firewood. Arkansas consumers should avoid purchasing firewood that is not sold by the cord, a fraction of a cord, or in cubic feet.

    Rough measurements like “ricks,”...

  • CONSUMER ALERT: BEWARE EBOLA RELATED SCAMS
  • October 29, 2014
  • LITTLE ROCK – Scammers will use any opportunity to take advantage of consumers’ fears. Since the first case of the Ebola virus was reported in the United States, an increasing number of organizations have popped up offering “cures” and opportunities to donate to victims of the virus.

    Whether...

  • CONSUMER ALERT: CONSUMERS URGED TO STUDY PHARMACY OPTIONS
  • October 22, 2014
  • LITTLE ROCK – As consumers consider their insurance options and health-care needs for the upcoming year, some may be surprised to learn that insurance companies may utilize mail-order pharmacies to fill beneficiaries’ prescriptions.

    Insurance companies often use Pharmacy Benefit Managers, or PBMs,...

  • CONSUMER ALERT: SCAMMERS TARGET UTILITY CUSTOMERS
  • October 15, 2014
  • LITTLE ROCK – Utility companies in Arkansas and across the country report an increasing number of instances where scammers attempt to extort electric customers out of cash by posing as representatives of the company and threatening to cut off customers’ power.

    Con artists target small businesses...

  • CONSUMER ALERT: AVOID SCAMS DURING MEDICARE OPEN ENROLLMENT
  • October 08, 2014
  • LITTLE ROCK – Each year beginning Oct. 15, Arkansas consumers who are eligible for Medicare have the opportunity to change existing coverage or sign up for new benefits during Medicare’s annual open enrollment period.

    From Oct. 15 to Dec. 7, senior citizens ages 65 and older have the option to...

  • CONSUMER ALERT: ARKANSAS LEMON LAW PROTECTS CAR BUYERS
  • October 01, 2014
  • LITTLE ROCK – When considering a vehicle purchase, consumers may choose to invest in a new car in hopes that a new vehicle may be more reliable than a used one.

    Generally, newer cars cost substantially less to maintain and most repairs are covered by a manufacturer’s warranty. In rare...

  • CONSUMER ALERT: PERSONAL INFORMATION EASY TO GIVE AWAY
  • September 24, 2014
  • LITTLE ROCK – Those contests at fairs and festivals that give consumers a slim chance to win a vacation, merchandise or cash often give businesses a sure chance to gain more information about a consumer.

    Consumers should not assume that contest entry forms that include details such as home...

  • CONSUMER ALERT: HOUSING RIGHTS PROGRAM ASSISTS ARKANSAS CONSUMERS
  • September 17, 2014
  • LITTLE ROCK – The mortgage crisis dealt a significant blow to the U.S. economy and affected many American consumers, including some Arkansans. Fortunately, the economy is recovering, and the banks and mortgage servicers that contributed to the crisis have been held accountable for their actions.

    ...
  • CONSUMER ALERT: HELP PREVENT PRESCRIPTION DRUG ABUSE
  • September 10, 2014
  • LITTLE ROCK – Prescription drug abuse and misuse is growing at such a rapid rate that drug overdoses have eclipsed motor vehicle crashes as the leading cause of accidental death in the United States.

    According to the Centers for Disease Control and Prevention, more than half of all drug overdose...

  • CONSUMER ALERT: TAKE STEPS TO PROTECT PERSONAL INFORMATION
  • September 03, 2014
  • LITTLE ROCK – With news this week about yet another security breach at a major retailer and a cyber attack that led to some celebrities’ private photographs being posted publicly online, consumers are justly concerned about the safety of their personal and financial information.

    Companies and...

  • CONSUMER ALERT: SCRUTINIZE “SECRET SHOPPER” OFFERS
  • August 27, 2014
  • LITTLE ROCK – Few consumers would turn away the opportunity to get paid to go shopping at department stores or dine at fine restaurants. That’s why it’s fairly common for consumers to fall victim to scams involving that type of job opportunity.

    Con artists who perpetrate the “secret shopper” scam...

  • CONSUMER ALERT: LEARN MORE ABOUT LANDLORD-TENANT LAWS
  • August 20, 2014
  • LITTLE ROCK – Young Arkansas consumers settling into their first apartments and the landlords who rented to them both have responsibilities and protections under Arkansas law. The same goes for the nearly one-third of Arkansans who choose to rent rather than own a home and their landlords.

    The...

  • CONSUMER ALERT: READ REVIEWS, DEVELOPER DETAILS BEFORE DOWNLOADING APPS
  • August 13, 2014
  • LITTLE ROCK – Nowadays consumers use their phones for just about everything, from ordering a pizza to finding their way around town. Software applications known as “apps” give users the ability to shop, play games or check the weather forecast with ease.

    More than two-thirds of Americans now own a...

  • CONSUMER ALERT: CREDIT CARD TIPS FOR STUDENTS
  • August 06, 2014
  • LITTLE ROCK – As the summer draws to a close, Arkansas college students prepare to manage expenses including tuition, textbooks and housing. For many students, signing up for a credit card may seem like a simple solution for making ends meet.

    Attorney General Dustin McDaniel issued a consumer...

Attorney General

The Consumer Protection Division of the Arkansas Attorney General's Office is here to help you obtain a successful resolution to your consumer complaints.

Dustin McDaniel
Arkansas Attorney General