Some cellular telephone providers have begun to employ a tactic called throttling to address ever-increasing traffic over cell networks. Throttling takes place when a cell consumer with an “unlimited” data plan has the speed of their data connection substantially reduced to discourage additional data usage. Usually a cell phone company will trigger a throttle when the consumer goes over a certain level of data usage (typically, the top 5 percent of data users.) Throttling can reduce a phone’s download speed by a factor of 10 or more. This can cause significant inconvenience to consumers, and in many cases hampers the effectiveness of the smart phone that the consumer purchased.
When it comes to your cell phone, we’ve got your back, Arkansas.
The Consumer Protection Division of the Arkansas Attorney General's Office is here to help you obtain a successful resolution to your consumer complaints.