Your cell phone contract is most commonly called a “Terms of Service Agreement” or “Terms and Conditions of Service.” It is a legally binding agreement between you and your cell phone company covering charges, billing, and other aspects of service. The phone company will operate under the assumption that you have read, understood, and agreed to the terms of the contract, so, as with all contracts, read the contract before you sign it. Ask for a copy for your records.
It is typical for a cell phone service provider to require an extended-term contract, typically for 12 to 24 months, in return for a discount on the purchase of your phone. If you decide to switch to a different provider during that period, you may be required to pay an early termination fee. If you purchased your phone and service through a third-party retailer, you may have an additional Terms and Conditions Agreement, carrying an additional cancellation penalty should you terminate the contract before the term is up. Again, read all of the materials presented to you before you sign anything, including any brochures or other marketing materials, as they may be included in the contract terms.
Written contracts are binding. Therefore, it overrides any kind of verbal representation or promise made to you by the sales person trying to sell you a new phone or new plan. It is important that you read the contract to insure you know what you are paying for and what obligations you have.
When it comes to your cell phone, we’ve got your back, Arkansas.
The Consumer Protection Division of the Arkansas Attorney General's Office is here to help you obtain a successful resolution to your consumer complaints.