Many consumers receive mail or phone calls saying they’ve won a fabulous trip to a tropical paradise, all expenses paid! But is it really free? Although some legitimate travel promotions exist, you should always investigate the company by contacting the Attorney General’s Office or the Better Business Bureau to see if any complaints have been filed against the company.
If you have to pay any amount for a gift or prize, then by definition, it is not free. You also should not have to pay shipping and handling or processing fees. You should not be asked to make a purchase or donation. If charges appear, your immediate response should be: “If it is free, why do I have to pay for it?”
When it comes to your travel, we’ve got your back, Arkansas.
The Consumer Protection Division of the Arkansas Attorney General's Office is here to help you obtain a successful resolution to your consumer complaints.